About Us
Outdoorkit is one of the UK's leading online suppliers of outdoor clothing and equipment. Our warehouse is in Luton, Bedfordshire where we stock over 2,000 outdoor products from over 75 brands. We also have a shop in St. Albans, Hertfordshire.
Customer service is at the heart of what we do.
That's why you'll find our phone number at the top of every page on our website.
We aim to answer every single call we receive and reply to your email within 1-2 hours, although we often manage straightaway!
Every member of our customer service team has at least a year's experience of working in our shop, so are fully qualified to answer any questions you may have.
We have been a member of the Internet Shopping Is Safe (ISIS) scheme since 25th June 2008. Being accredited by ISIS means that Outdoorkit
deals with all e-commerce transactions in a legal, decent, honest, truthful and fair way. We are also accredited by the
Internet Delivery Is Safe (IDIS) scheme
which means that customers have the right to clear and accurate delivery information and charges, delivery within the agreed time frame, helpful support and a clear returns process.
We despatch the vast majority of orders the same day, if in stock and ordered before 4pm. All items are sent on a next-working day delivery*. Saturday deliveries are also possible, please phone for details. With Outdoorkit you can feel sure that you are placing your order with an established and reliable retailer with a high-street presence. Our web site is secured with a 128-bit digital certificate and run by a technical team who have run multi-million pound websites for household names.
If you'd like to know anything else about us, please contact us
Outdoorkit is the trading name of Globetrekker Outdoorkit Ltd, registered to 25 High Street, St Albans, Herts, AL3 4EH. All prices displayed are inclusive of VAT and our VAT number is 895592165. VAT will automatically be removed for BFPO and Channel Islands orders.
* Delivery may take 2 working days for the Channel Islands and outlying areas and islands of Scotland, Northern Ireland, Sicilly Isles and Isle of Man. BFPO orders can take up to 10 working days.
