01582 879 879 8.30am-5.30pm Monday-Friday or email us

Easy Returns Policy

We want you to be 100% satisfied with any and every order placed with us. If you're not entirely satisfied with your order, you may return it to us in a new and unused condition within 90 days of purchase for an exchange or a refund.

To return items to us, please send them back to us with a note stating your order number and whether you'd like a refund or an exchange (and what size/colour you'd like). Our returns address is:

Outdoorkit
Returns Dept
Unit 6 Dunhams Court
Dunhams Lane
Letchworth Garden City
Hertfordshire
SG6 1WB

PLEASE NOTE: When returning items from The Channel Islands, please ensure that the package is clearly marked as "Returns Department" to avoid incurring extra customs charges.

The cost of the return postage for a correct & non-faulty item will be at your own expense. We always recommend that customers use a recorded service so the return can be tracked should it go missing in transit. We can supply a Parcelforce returns label for the cost of £6.50, please contact our office to find out more. This does not affect your statutory rights.

To return a non-faulty & correct product for refund or exchange it must be returned to us in it's original condition.

Faulty items must be returned in a clean and dry state for health and safety reasons.

Original outward postage will be refunded under the EU Consumer Contracts Regulations if an entire order is returned to us for a full refund within 14 working days of receipt of the order. You are responsible for the costs of returning the items to us unless they are incorrect or faulty.