About Us
About Outdoorkit
We are one of the UK's leading online suppliers of outdoor clothing and equipment. We're based in a warehouse in Letchworth Garden City, Hertfordshire which stocks over 4,000 outdoor products. That's over 10,000 items!
Customer service is at the heart of what we do
That's why you'll find our phone number at the top of every page on our website. We aim to answer every single call we receive on any weekday (business hours) and reply to your email within 1-2 hours, although we often manage straightaway! Many members of our customer service team have years of experience in the outdoor industry and all are fully product-trained, so are fully qualified to answer any questions you may have.
Accreditation
We are rated as having Excellent customer service on Trustpilot, the leading customer reviews website for retailers. We have been a member of Trustpilot since 2009, since which we have consistently rated as Excellent.
We are also accredited by Safebuy, who continuously carry out 'mystery shopper' exercises and standards checking to ensure that retailers are adhering to their Code of Conduct.
Security
Our web site is secured with a 256-bit digital certificate and run by a technical team who have run multi-million pound websites for household names. We conform with the payment industry PCI standards and use SagePay for credit card transactions, ensuring that all your credit card information is totally secure.
If you'd like to know anything else about us, please contact us
Outdoorkit is the trading name of Globetrekker Outdoorkit Ltd, registered to Egale 1, 80 St Albans Road, Watford, WD17 1DL. All prices displayed are inclusive of VAT and our VAT number is 895592165. VAT will automatically be removed for BFPO and Channel Islands orders.